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Roger

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ERROR 500 when upgrading

Hi,

I tried upgrading today, the system had to do several upgrades but at some point it seems to be stuck which results in an: ERROR 500

What can i do to get it up and running again?

site: http://www.bilquinvastgoed.be/vastgoed/

Thanks

Roger

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photo Employee
1

All 500 errors are SERVER errors and the exact cause will be located in your server's error_log. Chances are, your hosting does not meet the newer version's server requirements which are available at the following link:

http://www.open-realty.org/download.html

If you are attempting to use the one-click update feature it could also be possible your server is not able to perform them and if so you will need to perform a manual upgrade per the OR documentation.

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is there a file i could upload to check the server?

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this is what i found in the error log

[Tue May 23 07:05:19.258315 2017] [ssl:warn] [pid 628688:tid 139949102487488] AH01909: http://www.bilquinvastgoed.be:443:0 server certificate does NOT include an ID which matches the server name

photo Employee
1

That error (while serious) is not relevant to this problem. I suspect you are not looking at the correct error_log. Many services create this in the same folder where the software operates, you might check the root of your site or within the /admin folder for an error_log.

Speak with your host and show them the list of requirements if you are unsure if your hosting meets the software requirements.

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ok, you are right

the php version was older i have put it to 5.6 and checked ioncube and imagemick

thanks

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