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Anonymous

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Ryan Bonham

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PIV Support

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Getting Free version of the software problem

I have tried to get the Open Realty software and have tried three times but looking at services page it has fraud in the status. I don't understand and the word fraud refers that I am doing something illegal.

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photo Employee
0

The search feature is useful. Lots of posts here regarding what to do if you can't obtain the free version.

You should open a sales ticket at Transparent Tech asking about this, and they can tell you why your order was declined as fraudulent.

>>I don't understand and the word fraud refers that I am doing something illegal.

http://dictionary.reference.com/brows...

The most common reason is providing false, incomplete, or invalid contact details when the account is created at Transparent Tech, that will flag any order placed as fraudulent, and it clearly states this (in red text) on the same page where the account is created..

photo Employee
0

Hi,

As it says on the checkout page, where you fill in your contact information.

We require valid contact details on every account, even for FREE products. Submitting false or incomplete information will result in your order being marked as fraud. Also, due to the high volume of fraud associated with free email accounts, you can not use a free email address (eg. yahoo.com, hotmail.com, gmail.com, etc..) as your email address.

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1

All of my details are valid, and do not use a free email account, but still have a problem with dowloading.

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1

PIV Support wrote:

The search feature is useful. Lots of posts here regarding what to do if you can't obtain the free version.

You should open a sales ticket at Transparent Tech asking about this, and they can tell you why your order was declined as fraudulent.

>>I don't understand and the word fraud refers that I am doing something illegal.

http://dictionary.reference.com/brows...

The most common reason is providing false, incomplete, or invalid contact details when the account is created at Transparent Tech, that will flag any order placed as fraudulent, and it clearly states this (in red text) on the same page where the account is created..

You can't open a sales support question about this topic, it just sends users to this community.

photo Employee
2

Bill Boyd wrote:

You can't open a sales support question about this topic, it just sends users to this community.
Anyone can open a SALES ticket, but you must have a paid license to open a SUPPORT ticket.

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