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Propman

shared this problem
2 months ago

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PIV Support

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+1 The same problem
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That ticket link does not look valid to me. Does it work for you?

FWIW I just had a support ticket resolved yesterday. Not sure how long you waited for a reply until coming here to complain, but if you have been waiting for a long time and really do have paid support you might want to just contact them again, they don't really look at these forums at all.

Otherwise, most problems are due to license failures caused by you (or your host) changing a site's IP or installation path, so you might want to check that and reissue your license if necessary.

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